Managed Services - Enterprise Management Solutions 

Enterprise Service Desk

We efficiently manage day-to-day activities and ensure a high level of customer satisfaction through our Enterprise Service Desk. Our processes are based on an ITIL foundation ensuring repeatable processes, measurable performance, and a high level of customer satisfaction. By using technology compliant with industry standards and best practices, we proactively enhance the quality of the IT service we provide to our customers.

Our Enterprise Service Desk managed service includes:

• High-quality Tier 1 and 2 trouble ticket resolution
• Account creation and deletion activities
• Workflow management
• Watch officer functionality through Enterprise Management Officers (EMOs)
• Proactive infrastructure monitoring
• Engineering and O&S support for the tools used to manage the trouble-ticket system
• Software
• Distribution
• Anti-malicious code
• Fault/performance monitoring services

VTC Management

NJVC works closely with you to design and implement a VTC solution that meets high-security requirements for government and military organizations. By effectively managing all the functional operations for your enterprise VTC system, we help save you time, resources, and money.

NJVC's VTC Management services include:

• Tools for session scheduling, monitoring, and trending
• Technical support of complex Coder-Decoders (CODECS)
• Multi-conference units
• Tools to support new system deployment
• Managed VTC service for large scale events

Data Center/IT Operations

We do everything it takes to keep your data center up and running with optimal efficiency, reliability, and security. Our operational experts work closely with you to ensure that your technology is aligned with the service and process objectives of your organization. We provide all the people, processes, and technology, so you get more time to focus on your core mission.

Data Center/IT Operations includes:

• Mainframe, server, and network management control and measurement
• Storage and archive
• Database administration
• Directory services management
• Desktop support
• Middleware management
• Application management
• Internet Web management

Data Center Facilities Management

If you want to vastly improve your IT operations, NJVC offers comprehensive Data Center Facilities Management services. We can manage all aspects of the physical environment of your data center and IT operations. Through the optimization of infrastructure technologies, we deliver cost efficiencies and operational effectiveness as well as provide a secure and stable environment.

NJVC's Data Center Facilities Management service includes:

• Building Management - maintenance and upkeep of the buildings that house the IT staff and Data Center, including cleaning, waste disposal, parking management, and access control
• Equipment Hosting - special requirements providing for the physical housing of equipment and the teams that support them
• Power Management - management of the sourcing and utilization of power sources used to keep the facility functional
• Environmental Conditioning and Alert Systems - specification, maintenance, and monitoring of systems such as smoke detection and fire suppression, water, heating and cooling, etc.
• Safety-compliance to all legislation, standards, and policies relative to the safety of employees
• Physical Access Control - protection of the facility to ensure it is only accessed by authorized personnel and any unauthorized access is detected and managed
• Shipping and Receiving - management of all equipment, furniture, mail, etc. that leaves or enters the building
• Suppliers and Providers-contract management of the various suppliers and service providers involved in the facility
• Maintenance - regular, scheduled upkeep of the facility, as well as the detection and resolution of problems with the facility

Desktop Management

We manage all the support components for your organization's desktop and laptop computer hardware, software, and peripherals.
 
NJVC's Desktop Management services include:

• Desktop policies and procedures such as licensing policies, use of laptops or desktops for personal purposes, USB lockdown, etc.
• Design and agreement on standard desktop and laptop images
• Desktop service maintenance, including deployment of releases, upgrades, patches, and hot-fixes (in conjunction with release management)
• Design and implementation of desktop archiving/rebuild policy, including policy relating to cookies, favorites, templates, personal data, etc
• Third-level support of desktop-related incidents, including desk-side visits where necessary
• Support for connectivity issues to home-workers, mobile staff, etc
• Configuration control and audit of all desktop equipment
• Patch management
• Installs, Moves, Adds, and Changes (IMACS)
• Technology lifecycle management-desktop and laptop cradle-to-grave management